Frequently Asked Questions

What are your prices?

Each job gets a custom price, because each guitar has custom issues. For a guideline, see my PRICING page. Presently, prices are based on a shop rate of $100/hour. For a ballpark estimate, feel free to include images in an inquiry email.

I would be happy to perform a brief assessment at drop-off, so you can have an idea of the value of the repairs needed. There is no commitment to leave it with me, and the instrument will undergo another assessment if you bring it back at a later date.

See my pricing page for some generalized pricing.

What's your turnaround time?

This is dependent on what else is being serviced in my shop at the time of your inquiry, but typically I try to do setups within a week or two, and big jobs take longer. I refrain from giving firm timelines for big jobs - there are just too many factors to accurately predict an end date.

What are your appointment hours?

GGR works on an Appointment Only basis. My schedule is:

Monday, Tuesday: 12-2pm, 6-7pm

Thursday, Friday: 12-2pm

Select Saturdays: 10am-2pm

How do I book an appointment?

On the header of every page on my website, you are invited to click the 'Book Appointment' button and then book through my scheduling app. Or click >>here<<

Do you do finish work or refinishing?

No. Finish work is temperamental, and a super-custom skill that I do not possess. I aim to make my repairs solid, but I never promise they'll be invisible. I will do drop fills to camouflage dings in some cases.

Do you repair amps and pedals?

No. We do not dabble in the dark arts. But there are some talented techs in Kitchener, so look them up!

Can you do it while I wait?

I have another project on the bench at the moment, and it's very unlikely I will be able to squeeze your guitar into the flow in the same day. Better to plan ahead.

My guitar's not worth fixing. What should I do with it?

Before you throw it in the garbage, consider donating your guitar to me, even if it needs repairs. I fix up some well loved guitars and donate them to local Guelph organizations.